Art’s VIP Club

Thorough explanation of everything and very fast replacement of water heater

Charlie was awesome in helping us to buy a new A/C unit. He was extremely knowledgeable and helpful in getting us exactly what we needed. Angel and Sebastian just installed our new A/C unit and they were incredible. They were very professional and considerate of our house. They worked hard the entire time they were here and were very thorough. I highly recommend this company and especially this team of workers. We are so happy with the work they did. It was not an easy job. They were great.

Daniel with Art Plumbing was extremely professional and thorough. Took the time to explain all potential options to fix the homes main sewer line. Did not try to sell me on work that was not needed even when I asked if we should do it.

A tale of 3 technicians. The blower motor on my A/C unit died exactly one month out of a ten year warranty. I wasn't ready to give up on the unit and buy a new one. Nor was I terribly thrilled with my prior A/C company, So I called around for some quotes. Of course nobody in the HVAC business will give any sort of estimate over the phone even if you know exactly what is wrong. They all want $100 to come out and look at it, which you can then use toward the cost to fix it. If you don't like their ridiculous quote you are out a hundred bucks. It doesn't take a genius to know the blower motor is bad when it is receiving power but the fan isn't spinning. Still only one of five companies would give me a ballpark figure over the phone, $3,200, but they recommended a whole new system instead. I went with Art Plumbing A/C and Electric. They sent out Jerry to diagnose it. Jerry was great, very personable and knowledgeable. He confirmed the blower motor was bad and offered me a Carrier OEM replacement motor for $1,600, or a generic motor for $1,100. Since I am just trying to get a few extra years out of this 10 year old Carrier A/C, I opted for the cheaper one. Jerry agreed, and ordered the motor. We scheduled an install for 2 days later, including a quick fan cleaning, since it is a 5 minute job when the motor/fan is pulled out of the unit. Install day, and Jerry is sick, so I get Louis instead. Louis barely even grunts hello. He checks the motor over that was on his truck for install. He is unhappy with it, says it won't work on my unit and recommends a Carrier OEM motor for $2,500. Furthermore he tells me cleaning a fan is a $450 service charge, even though the fan was already being removed. I asked if I should talk to a manager. He says he needs to call the office. He spends an hour in his truck on the phone. Finally he emerges and says he won't install it, they will have to send Jerry back out because he doesn't want to mess with it and doesn't recommend that motor. The next day Jerry is still sick and I get John. He agrees the generic motor is more than sufficient and will outlive the 10 year old system. In under 2 hours he has the motor installed and cleaned the fan. A/C was fixed. I gave this company 4 stars begrudgingly. I wanted to give the company 3 stars or less after my experience with Louis and the lack of communication from management. I had to juggle my work schedule to be home for the rescheduled visit with John, which also was another day with no A/C. Furthermore, repeated calls to management to clarify the situation were never returned. Seriously, in 3 days I couldn't get a single supervisor on the phone. I called several times and was always promised a call back in a few minutes, but I never once got a call back. However if you want to talk to an AI operator rather than a human, let alone a supervisor, this is the company for you. In the end I am begrudgingly giving the company 4 stars because of Jerry and John's phenomenal service. I'll need a new A/C unit in 4-6 years, but I'm not sure I'd use this company again. God forbid I ever need to get them on the phone.

Dakota Taylor is awesome. But Art plumbing and AC are extra ordinary Expensive compared to other good reviews company.

Terrence & Jeremiah worked well together to replace faucets and valves.

Wade Frank is the most competent and meticulous plumber I have ever met. He replaced my water heater and did a flawless installation. He was also very friendly and explained everything he was doing. I will definitely call him again for any plumbing issues. Highly recommended.

He did an awesome job

Petra was awesome, very efficient and helpful. Very happy with the service I received from her.

Matt was great and experience in job being performed. I would highly recommend him when I decide to have my water tank flushed.

Anthony was courteous and professional. He was knowledgeable and thoroughly explained our plumbing issue as well as options for our repair. The ART team once again exceeded our expectations!

Excelente atención y respuesta, enviaron un técnico con mucha experiencia que se tomó el tiempo de explicar la mejor forma de solucionar el problema, respetuoso y atento. Buen servicio

Petra was very professional and helpful. She was great.

Good presentation of the history of the company. Very knowledgeable about the product. Personable and cordial.

Great personable service, A pleasure to deal with.

Terrence and Jerry did a phenomenal job installing my new water heater! They were efficient, clean and very knowledgeable about the heater and overall project. I couldn't be more satisfied with how it all went!