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As companies grow larger and larger, the importance of customer satisfaction is often overlooked. NOT SO with
ART PLUMBING & AIR CONDITIONING. Please help us maintain our high standard of quality service by
answering the following questions.
Service Call Steps
Poor
Average
Excellent
Preparedness
Technician's preparedness for the service call
(had the correct tools, parts and equipment necessary to complete work).
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5
Greeting
Technician's courtesy, friendliness and attentiveness(understood my problem, respected my home/property and explained the agenda for the call).
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5
Exploration
Technician's understanding of all my issues/concerns and advice on topics I may have been aware of.
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5
Technician's listening skills and attentivness to my situation before recommending solutions.
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5
Presentation
Technician's documentation of all findings with alternatives for completing the work.
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5
Technician's explanation of the options for correction each service task and all associated prices.
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5
Execution: Work performed was
Technician's completion of agreed upon work.
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5
Technician's communication of work completed/review of how it was done.
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5
Technician's explanation of the invoice and collection of payment.
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5
Technician's discussion of our satisfaction and concerns.
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5
Technician:
Select Tech
Brian
Chris
Carlos
Donnell
Eric
Joel
Matt
Mikel
Stephen
Steve D. Walter
(Required)
Name:
Address:
City:
Zip:
Phone:
Email:
(Required)
Customer Comments: