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What areas do you service?
How much do you charge?
How do you calculate your prices?
Can you do the job in one visit?
Who will be coming out to my house?
Do you charge to come out?
How is payment to be made?
Do you offer financing?
When are you open for business?
Can you give me a price quote over the phone?
How long will I have to wait for service?
Do I have to stay at home all day?
Are you going to create a mess in my home?
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We service homes and businesses in the following areas:
Aventura
Boca Raton
Boynton Beach
Broward County
Coconut Creek
Cooper City
Coral Springs
Dania Beach
Davie
Deerfield Beach
Delray Beach
Fort Lauderdale
Golden Beach
Hallandale
Highland Beach
Hillsboro Beach
Hollywood
Lauderdale By The Sea
Lauderdale Lakes
Lauderhill |
Lighthouse Point
Margate
Miami Lakes
Miramar
North Bay Village
North Lauderdale
North Miami Beach
Oakland Park
Parkland
Pembroke Pines
Plantation
Pompano Beach
Sea Ranch Lakes
Southwest Ranches
Sunrise
Surfside
Tamarac
Weston
Wilton Manors |
How much do you charge?
We charge by the job and not by the hour. We don’t give estimates we give
firm quotes for everything we do. We have some people who work at the company who
are faster than others. With that in mind, we decided our price should be the same
for everyone, regardless of who does the work. All our work is done in accordance
with national, state and local building codes and is performed to the highest possible
standards. Once the parameters of the job are outlined and a price is given, that
is the price, it will not go up.
Every job we do is listed in our price book. Our clients are shown the book prior
to starting the job. The price is the same for everyone. It doesn’t matter what
neighborhood you live in, your age, or your income level, it’s set and it’s listed
in the book.
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How do you calculate your prices?
We do thousands of jobs each year. Each job listed in the price book has
a history behind it. We have time and material statistics for every job that we
have done since 1983. To compute a job rate, we take the average time and material
for that job and use that data in conjunction with all of our other costs of doing
business to calculate a final price using a pricing matrix. We review our prices
each year and adjust them if necessary.
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Can you do the job in one visit?
In most cases, yes. The reason we can complete most jobs on the first visit
is our preparation. Our service vehicles are virtual mobile warehouses. We stock
all of the most commonly used parts on board. It’s also equipped with almost every
specialty tool a technician would need. If we don’t have the part on board, we’ll
do whatever we have to, to find the item and get it out to your home ASAP.
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Who will be coming out to my house?
When it’s time for your service, we’ll call to let you know who’s on the
way. We like to think it really doesn’t matter which of our employees is assigned
to your job because each of our technicians is highly trained and capable, and is
among the most qualified, neat, clean, and professional people in the industry.
You can view the profile of each of our employees by going here.
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Do you charge to come out?
We do have a callout fee. This fee is a flat rate price that covers our
trip and diagnostic time, regardless of how long it takes to identify your problem.
Unlike other companies that charge by the hour (or more frequently the quarter hour),
we don’t feel you should have to pay extra for a technician who may not be as fast
as another. Our service rep will quote you our current rate when you schedule your
call or you can find it here when you schedule online.
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How is payment to be made?
We take cash, check, Visa, Mastercard, American Express and Discover. All
our work is done on a C.O.D. basis. We do not bill.
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Do you offer financing?
Yes. We can offer you a great finance program that features 12-month, no-interest,
“same-as-cash” if you qualify. Be sure to ask your Service Technician about this
great program. File an application On-line here.
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When are you open for business?
Our regular hours are Monday through Friday 7:00am to 6:00pm Saturdays
from 8:00am to 4:00pm
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Can you give me a price quote over the phone?
Unfortunately we can’t. Even the simplest job can require additional work
that we can’t possibly anticipate over the phone. There are far too many variables
that come into play including service access, condition of associated parts and
adherence to building codes. You see, even if we didn’t perform the original work,
we’re liable for any code violations we come across once we work at your home. The
only way to give you an accurate price quote is to view your problem first hand.
We’d caution you to keep that in mind if you’ve gotten phone quotes from other companies.
It’s not uncommon for some unscrupulous companies to quote a low price on the phone,
and charge you more once they’ve done the job.
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How long will I have to wait for service?
Do I have to stay at home all day? In most cases we can get to you within
24 hours. We typically can’t tell you exactly what time we’ll arrive because we
never know how long the job before yours is going to take. You certainly don’t have
to wait around all day for us. We’ll be happy to call your cell or work phone 30
minutes before coming to your home. That should allow you to go about your normal
day and return home only when we get there. For your convenience, we do offer “Guaranteed
First Calls” in the mornings, when available. The actual time can vary from 7:30
to 8:30 but we’ll let you know your time in advance. Just request “First Call” when
you schedule your service.
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Are you going to create a mess in my home?
Sometimes we must open up walls and ceilings to gain access to your plumbing
or air conditioning systems. Rest assured, we make every effort to insure we don’t
damage anything in your home or leave it dirty or dusty. We’ll clean up any “mess”
we make. If you’re not satisfied with the clean up we’ll pay to have a professional
house cleaner of your choice come in and clean it further.
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